Shipping Information

Most items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers as orders are placed. While we constantly update the site’s prices and product stock levels based on information from our suppliers, it is recommended that you wait for an email or phone-call from us before making payment for any orders placed on the website.

We will also give you an estimated delivery time. Certain items such as fully-assembled PCs may have a slightly longer lead-time (due to the fact that they’ll need to be assembled and tested). Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on backorder or cancel the item from your order.

Once the order has been confirmed, you can make payment via EFT or cash deposit. These are the only payment methods that we accept currently. Orders will be placed with our suppliers once proof of payment has been received and shipped once the payment reflects in our bank account. Due to having accounts with all the major SA banks, we can process most EFTs immediately. This allows us to get products shipped to you much quicker when you make payment via EFT.

Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed.

Delivery Options:

  • Door-to-door Courier (via Dawn Wing, FastWay,FedEx or Courier Guy):

NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.

Your order will be delivered directly to your door. Please note that your order’s weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address. To receive an estimate on the delivery charge, please enter your delivery details in the Estimate Delivery box on the Shopping Basket page.

We currently do not ship to remote locations such as farms and mines.

Collection from Firmatec’s Offices:
Please note that due to the Coronavirus pandemic, we are no longer accepting collections.

How long will delivery take?
Delivery timeframes for each courier may differ. These timeframes are valid for business days and take effect from the time that we dispatch your order.

If you’re not in one of the major centres listed delivery may take 1 or 3 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.

If you’re not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.

Insurance:

By default, all orders do not carry delivery insurance. Delivery insurance by The Courier It and the Courier is calculated at three percent (3%) of your order total. Should you opt-in for delivery insurance, the fee will be added to your order and is payable by yourself.